Returns & Exchanges

At Puebco, we stand by the unique character of our repurposed home goods and offer returns on unused items within 14 days of delivery. If your selection doesn't perfectly complement your space, we are here to facilitate a smooth exchange or refund.

Return Process

• 1.
  Initiate Request

  Contact our support team with your order number and the specific items you wish to return to receive a Return Authorization.

• 2.
  Pack Securely

  Place the items in their original packaging, ensuring all industrial tags and protective materials are intact to prevent damage during transit.

• 3.
  Ship Items

  Affix the provided shipping label or use a tracked carrier of your choice to send the parcel back to our distribution warehouse.

• 4.
  Quality Inspection

  Once received, our team will inspect the goods for original condition and issue a refund to your original payment method within 5-7 business days.